Terms and Conditions
Effective Date: June 2025
These Terms and Conditions govern your access to and use of the website onlinevisaindonesia.com.
Your voluntary access to and navigation of this website automatically confers upon you the status of "User" (hereinafter, "User" or "you"). Should you choose to engage our private professional services, you will be designated as a "Customer" (hereinafter, "Customer" or "you"). Both statuses imply your full and unequivocal acceptance of these Terms and Conditions. We strongly recommend that you read these Terms and Conditions carefully before using our website. If you do not agree to be bound by these Terms and Conditions, please refrain from accessing or continuing to use the website.
We reserve the right to update these Terms and Conditions at any time, without prior notice to the User or Customer, to comply with applicable laws and regulations, reflect business considerations, or accommodate changes in our service offerings or website functionalities. Any updated Terms and Conditions will become effective immediately upon their publication on the website. Therefore, you acknowledge and agree that it is your responsibility to review these Terms and Conditions periodically.
You agree to use and navigate this website in full compliance with all currently applicable laws and regulations, as well as in accordance with these Terms and Conditions.
Should any part or clause of these Terms and Conditions be deemed null and void by a judicial decision, the remaining parts and/or clauses shall remain in full force and effect.
Website Information and Services
This website is intended for use exclusively by adults with legal capacity. If you do not meet the legal age requirement under the applicable laws and regulations of your country, please do not visit or use this website. We reserve the right to block access to this website, without prior notice, to any User who fails to meet this requirement.
This website provides:
- Information regarding the Electronic Travel Authorization application process and eligibility criteria for foreign nationals seeking to visit Indonesia. This information is derived from official government sources and is provided for guidance.
- Professional assistance services for submitting Electronic Travel Authorization applications to the Indonesian Government (hereinafter, "the Services"). These Services are private and are not affiliated with, owned, or operated by the Indonesian Government or any government agency. Engagement of the Services is subject to your mandatory acceptance of these Terms and Conditions.
Rules of Conduct
As a User, you must utilize this website, its content, and services in accordance with these Terms and Conditions, all currently applicable laws and regulations, general decency, morality, and public order. Specifically, but without limitation, you shall not:
- Engage the Services if you do not meet the legal age and contractual capacity requirements under the applicable laws and regulations of your country.
- Make inappropriate or illicit use of our website content or information about the Services, or use them to engage in illegal activities or those detrimental to our interests or rights, or those of third parties.
- Restrict or impede any other User's access to or enjoyment of this website.
- Copy, distribute, or modify any part of this website for commercial or non-commercial purposes without our prior written authorization.
- Circumvent, disable, or otherwise interfere with security-related features of the website or features that prevent or restrict use or copying of any content, or that enforce limitations on website usage.
- Transmit or disseminate information, codes, or content that could diminish, harm, disrupt, or impede any User's access or normal use of this website, or damage equipment belonging to us (such as servers or networks connected to the website) or to other Users. This includes, but is not limited to, malware, viruses, logic bombs, etc.
- Infringe upon our intellectual property rights, including, but not limited to, using, modifying, creating derivative works from, transferring (by sale, resale, license, sublicense, download, or otherwise), reproducing, distributing, displaying, or disclosing any content of this website, without our prior written authorization.
- Infringe upon third parties' intellectual property rights in connection with the access to or use of this website.
Access for any User who fails to comply with these Terms and Conditions may be blocked and/or suspended at any time, without prior notice, to maintain the quality, security, and availability of this website.
Limitation of Warranties and Liability
Your use of this website is at your sole risk. We make every reasonable effort to ensure website availability and secure user navigation. However, website access may be temporarily interrupted for maintenance, content updates, or service uploads. Furthermore, we cannot guarantee that the website will operate without interruptions, delays, errors, or omissions due to factors beyond our control, or for any potential damages caused by unauthorized third-party intrusions beyond our reasonable control.
We will endeavor to keep information and eligibility requirements regarding the Electronic Travel Authorization updated in accordance with government revisions. Should you identify any inaccuracies, please contact our Customer Service Team to report them.
Neither we, nor our partners, suppliers, employees, or representatives, shall be liable for any errors or omissions on the website, or if the content and information of this website are used by a User or third party for unlawful purposes and/or to cause harm to third parties or to our reputation.
Similarly, we assume no responsibility for access to this website by Users under the legal age required by their country's applicable laws and regulations. It is the responsibility of parents and/or legal guardians to adequately monitor the online activity and/or internet usage of their dependent children or minors, prevent their access to content unsuitable for minors, and ensure that no personal data is submitted without their prior authorization.
We shall be exempt from any liability arising from the User's and/or Customer's breach of these Terms and Conditions.
Intellectual Property Rights
onlinevisaindonesia.com is a domain registered by the Merchant of Record indicated in these Terms and Conditions. It may not be used in connection with any products and/or services other than the Services offered on this website, or in any manner that could cause confusion among Users and/or Customers or discredit our company.
All elements contained on this website, including but not limited to texts, articles, descriptions, images, graphics, sounds, videos, brands, logos, interactive features, or any other content, along with their structure and design, the selection and presentation of included content and elements, and the software necessary for its operation, access, and utilization, are our property or the property of our partners with whom we have acquired the necessary licenses. All elements of this website are protected by industrial and intellectual property rights, which must be respected by the User and/or Customer. This is also indicated by a copyright notice on the homepage of this website.
The reproduction, copying, distribution, public communication, transformation, or, in general, any use of the protected elements of this website for commercial or non-commercial purposes, without our prior written consent, is expressly and entirely prohibited.
Access to and use of this website does not, under any circumstances, transfer our intellectual property rights to the User and/or Customer, nor does it grant any license or authorization.
Furthermore, we reserve all intellectual property rights not expressly indicated in these Terms and Conditions that pertain to us in accordance with currently applicable laws and regulations.
Privacy
Personal data collected for the provision of the private professional services offered through this website, as well as data obtained from navigation and/or use of this website, will be processed in accordance with our Privacy Policy.
Appropriate technical and organizational measures have been implemented to ensure the confidentiality, integrity, availability, and security of the personal data processed.
Governing Law and Jurisdiction
These Terms and Conditions are governed by the currently applicable laws and regulations of Indonesia.
In the event of any controversy or disagreement between the User and us arising from these Terms and Conditions, both parties agree to submit their resolution, at their sole discretion and expressly waiving any other jurisdiction to which they may be entitled, to the competent Courts and Tribunals in Jakarta, Indonesia.
Our non-exercise of any right provided or derived from these Terms and Conditions shall not, under any circumstances, be construed as a waiver of said right, unless explicitly waived by us in writing or through the legal prescription of the corresponding action under applicable law or regulation.